Frequently Asked Questions

Octaton is an all-in-one platform designed for music professionals to collaborate, network, and manage projects seamlessly. Whether you’re looking to connect with peers, promote your work, or offer your expertise as a service, Octaton provides everything you need under one roof.

Unlike other platforms, Octaton combines collaboration, a freelancer marketplace, project management, and secure cloud storage into a single, user-friendly interface. With lower fees and a vibrant community of creators, it empowers professionals to thrive in every aspect of their music career.

Just click on the Register button to join our platform! Once you join, you will be directed to create a new Profile where you can then start creating projects and offering services.

Yes! Using our platform is completely free. You can upload files, create projects and offer services and start earning money right away! For those seeking additional perks such as profile verification and extended limits, we also provide affordable paid memberships.

Collaboration on Octaton is seamless, thanks to shared project and request dashboards, integrated communication tools, secure file sharing and easy-to-use team management features.

Octaton offers a marketplace where you can offer and find freelancing services and downloadable products on Octaton. You can set your own prices, offer multiple packages, and cash out your earnings at any time.

Octaton hosts a diverse range of services and products, including track feedback, mixing, demo drops, logo design, vocals, playlist pitching, daw templates, sample packs and more.

Creating an account is simple. Click the “Register” button, fill in your details, and follow the instructions. We recommend using your real name during registration to maintain a professional identity, though your public profile name can be customized later.

No worries! Just click “Forgot Password” on the login page, enter your registered email, and follow the reset instructions sent to your inbox. If you don’t see the email, check your spam folder or try again.

Absolutely. You can update your email, password, or other personal information anytime through the “Settings” page. Keeping your account details current ensures a smooth experience on the platform.

We prioritize your security with encrypted data and secure login protocols. For added safety, choose a strong password and avoid sharing it with others.

Yes, you can delete your account by opening a support ticket using the Contact Us / Account Management option. Keep in mind that this action is irreversible, and all your data and profiles will be permanently removed.

Click on Contact Us to open a support ticket and our team will respond to you as soon as possible.

After registering, you will first need to create a profile to unlock and use Octaton's features. Your profile represents your professional identity — whether it's your artist name, DJ persona, record label, radio show, or business. Simply choose a category, add a name, and you're ready to get started!

Octaton supports various profile types, including Artist, Record Label, DJ, Visual Artist, Vocalist, Audio Engineer, Blogger, Radio Host, Influencer, Playlist Curator and more. This flexibility allows you to showcase your skills and services in ways that align with your expertise and goals.

Yes, you can create and manage multiple profiles under a single account. This makes it easy to represent different roles, businesses, or personas and switch between them seamlessly.

Indeed, we truly believe this is one of the most valuable features on the platform. You can onboard users to your profile and assign them roles (such as Admin, Editor and Collaborator) which determine their respective access levels. Onboarding a team allows you to delegate tasks efficiently, streamline project management, and scale your operations. For example, one team member can handle service requests while another focuses on project delivery.

From your profile dashboard, select “Create Service” and choose the type of service you want to offer. Add details like delivery time, pricing, and a description to attract the right clients. You can also create multiple packages, such as Basic, Essential, and Premium, to cater to varying needs.

Similar to services, select “Create Product” from your dashboard and choose the type of product you want to offer. Add details, pricing, and upload the necessary files. You can create multiple packages with different file contents. You need to own the rights to the products you are selling.

Yes, Octaton allows you to set up multiple packages for each service, each with unique features and pricing. For instance, a Premium mixing package might include unlimited revisions, while a Basic one could offer a quicker turnaround with fewer features.

Consider your skill level, the time required, and industry standards when pricing your services and products. Octaton gives you the flexibility to adjust prices as needed to remain competitive while reflecting the value of your expertise.

Yes, you can edit your services and products to add or modify its properties and its packages. If there are active requests on a service and you change the pricing on it, those existing requests will still be charged at the original price, while new requests will be charged at the updated price.

Yes, you can temporarily pause a service to stop receiving requests. This allows you to manage your workload effectively.

You will see incoming requests in your dashboard under each service’s panel. You will also receive a notification via email when a new request is submitted to you. All necessary files (and/or tracks) should already be attached to the request you receive.

Each request has a dedicated panel where you can communicate with the requester and upload the files for delivery. Ensure you complete the request within the specified delivery time. Once delivered, the requester has 3 days to review and close the request, after which you’ll receive the service credits. If there are any issues, the requester can reopen the request for revisions.

Absolutely! Octaton gives you the flexibility to reject a request, and the credits will be refunded to the requester without any hassle.

A project is a collection of files, tracks, or requests you create to collaborate with service providers. Projects help you organize your work, track progress, and ensure everything is accessible in one place for smooth collaboration.

From your dashboard, click “Create Project,” upload your files, and specify your goals. Whether you need mixing, design work, or playlist pitching, you can submit your project to multiple service providers and track progress effortlessly.

Yes, you can add more files or adjust project details as needed. However, project updates made after submitting your project to providers will not be reflected in those requests in order to avoid any confusion. You can always add additional files to submitted requests through the request panel.

A request is a project submission made to a service provider.

The provider receives your request and starts working on it based on the agreed delivery timeline. Once completed, you can review the work, accept it, or request changes if necessary.

From your dashboard, select the folder you want to collaborate on and use the “Invite Collaborators” option. Select the profiles of the collaborators you want to invite, and they’ll gain access to view, add, and comment on files.

Collaborators can view, upload, and comment on files within the shared folder.

You can share audio and video files, artwork, and any other relevant documents. Octaton supports a wide range of file formats to accommodate various collaboration needs.

Collaborators can add comments directly to files, folders, or even specific points on audio waveforms to highlight exact moments in the timeline. This feature simplifies feedback and updates, ensuring communication remains organized and closely linked to the content being discussed.

Yes, you can remove any collaborator at any time. Simply go to the folder page, select the collaborator, and revoke their access.

Onboarding a team allows you to delegate tasks efficiently, streamline project management, and scale your operations. For example, one team member can handle service requests while another focuses on project delivery.

To onboard team members, ensure they’re registered on Octaton and connected with you as friends. Then, navigate to your profile settings, send an invitation, and assign a role such as Admin, Editor, or Collaborator. Once they accept, they’ll have access to your profile based on their assigned role.

You can assign roles like Admin, Editor, or Collaborator. Admins have full access, including financial control, while Editors can manage projects and services. Collaborators have limited access to work on tasks but cannot edit profile details or transfer funds.

Invited team members will see a notification on their dashboard. Once they click “Accept Invitation,” they’ll gain access to your profile with the permissions tied to their role.

Absolutely. You can update a member’s role or remove them entirely through your profile settings at any time. This gives you flexibility to manage your team as your needs evolve.

Yes, team members can be onboarded to multiple profiles. This is particularly useful if you manage multiple businesses or personas and need the same team to support all of them.

Octaton offers secure cloud storage for uploading and managing your files. You can store tracks, artwork, and other resources in one place for easy sharing, collaboration or archival.

You can generate secure links to share files directly with collaborators, even if they’re not on Octaton. Links can be password-protected and set to expire for added security.

Yes, your data is protected with encryption and secure access protocols. We prioritize the safety and privacy of your files.

Absolutely! Octaton allows you to create folders to organize your files by project, client, or category, making it easier to find what you need when you need it.

Free memberships come with a 2GB storage limit, but paid memberships offer up to 1TB storage space. Check the membership page for details on available plans.

Payments are credited to your profile wallet once a request is completed or a product is sold. From there, you can transfer funds to your bank account securely via Stripe.

Payouts fees start at 5%, which is lower than our competitors like Fiverr, Gumroad, SubmitHub and SoundBetter, and goes up to 16% depending on your membership level.

You can withdraw funds as soon as they’re available in your wallet. However, some requests may require a brief review period before funds are released.

Yes, your profile dashboard provides a clear view of your earnings, completed requests, and pending payouts. Stay on top of your finances with ease.

Octaton is completely free to use! Octaton memberships provide additional benefits like profile verification, reduced fees, and expanded limits on active projects and services. Choose from Free, Standard, Pro, or Elite plans based on your needs. Please refer to the memberships page for full details.

Memberships start at just $4.99/month, with higher tiers offering advanced features for professionals who need more tools and flexibility.

Yes, you can upgrade or downgrade your plan anytime from the Membership page. Changes take effect immediately, so you can adjust as needed.

Canceling a membership downgrades you to the Free plan at the end of your billing cycle, but you’ll retain access to your existing data.